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Refund & Cancellation Policy
Returns & Refunds Policy
Due to the large size, high value, international shipping requirements, and customized nature of some of our products, we do not accept returns or exchanges for change of mind or other non-quality-related reasons.
Please carefully confirm the product model, dimensions, color, configuration, voltage, quantity, and shipping information before placing your order.
1. No Returns or Exchanges for Change of Mind
Returns, exchanges, or refunds will not be accepted in the following situations:
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The customer changes their mind after placing the order;
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The customer no longer needs the product;
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The customer selected the wrong model, size, color, or configuration;
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The customer requests a return or exchange due to personal preference or usage habits;
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The product dimensions do not fit the customer’s space, provided the delivered dimensions match the confirmed order;
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The customer provided incorrect shipping or order information;
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The product has been received and there is no confirmed product quality issue;
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Any other return or exchange request unrelated to product quality, shipping damage, or our error.
Please make sure all order details are correct before payment.
2. Customized Products
Customized products include, but are not limited to:
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Custom dimensions;
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Custom colors;
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Custom structures;
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Custom logos or branding;
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Custom internal configurations;
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OEM/ODM products;
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Other personalized designs or specifications.
Once a customized order has been confirmed and entered production, it cannot be canceled, returned, exchanged, or refunded.
If the finished product differs materially from the final specifications confirmed by both parties, we will review the issue and provide an appropriate after-sales solution.
3. Product Quality Issues
If your product has a manufacturing or functional defect that was not caused by misuse or improper operation, please contact us and provide:
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Your order number;
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Photos of the product;
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Videos showing the issue;
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A detailed description of the problem.
Once the issue has been verified as a product quality problem, we may provide one or more of the following solutions depending on the circumstances:
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Technical support;
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Replacement parts;
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Repair service;
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Product replacement;
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Other reasonable after-sales solutions.
Whether a full product replacement or refund is appropriate will be determined based on the specific issue and inspection results.
4. Shipping Damage
Please inspect the packaging and product condition as soon as possible after delivery.
If you notice visible damage caused during transportation, please:
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Keep the original packaging;
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Take clear photos of the complete outer packaging;
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Take photos of the damaged areas of the product;
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Provide unpacking photos or videos where available;
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Contact us as soon as possible after discovering the damage.
We recommend reporting shipping damage within 48 hours of delivery.
Once the damage has been verified as transportation-related, we will provide an appropriate solution, which may include repair, replacement parts, reshipment, or another reasonable remedy.
5. Incorrect or Non-Conforming Products
If the product you receive does not match the model, quantity, or specifications confirmed in your final order, please contact us.
If we confirm that the issue was caused by a production or shipping error on our part, we will take responsibility and provide an appropriate solution.
6. Situations Not Considered Product Quality Issues
The following circumstances are not considered product quality defects:
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Damage caused by improper use or operation;
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Failure to follow installation, operating, or maintenance instructions;
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Unauthorized disassembly, modification, or repair;
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Use in an environment that does not meet the product requirements;
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Incorrect voltage, power supply, network, or installation conditions;
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Normal wear and tear;
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Minor color differences caused by lighting, photography, or screen display settings;
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Changes in personal preference regarding the appearance, size, or user experience of the product.
7. Order Cancellation
Please carefully review your order information after payment.
If your order has not yet entered production, preparation, or shipping, you may contact us to request a cancellation. All cancellation requests are subject to review based on the actual order status.
Orders that have already entered production, customization, preparation, or shipping are generally not eligible for cancellation.
If a cancellation is approved and payment processing fees charged by banks, credit card companies, PayPal, or other third-party payment providers are non-refundable, these fees will be the customer’s responsibility and will be deducted from the refund amount.
Any costs already incurred, including design fees, material costs, production costs, packaging costs, shipping costs, or other actual expenses, may also be deducted from the refund.
8. Refunds
Refunds will only be issued after we confirm that the order meets the applicable refund conditions.
Approved refunds will generally be returned to the original payment method.
Any non-refundable fees charged by banks, credit card companies, PayPal, or other payment providers, as well as other costs already incurred in connection with the order, are not included in the refundable amount.
The time required for the refund to appear in your account depends on your bank or payment provider.
9. Contact Us
If your product has a quality issue, shipping damage, an incorrect item, or another after-sales issue, please contact our customer service team using the contact information provided on our website.
To help us process your request efficiently, please provide your order number, relevant photos, videos, and a clear description of the issue.